The home of mindful, operational consultancy.
A people-first service that connects strategy with operational and service excellence, uniting your team for sustainable performance and growth.
About Us
NRW Consults is a business consultancy, passionate about true partnerships and collaboration. For us, it is about helping businesses large and small to navigate the complex world of change that moves at pace.
Our passion is balancing the development and enhancement of people performance, as well as the identification and improvement of workflow, processes, and systems efficiencies.​
From setting a vision and strategy to getting our hands dirty and delivering, you'll benefit from a partner that is fully engaged and dynamic in its thinking. We have experience in multiple industries, including energy, communications, finance, automotive, and pharmaceuticals. Based in the UK, we have a well-connected network across EMEA, APAC, LATAM, and NAM.
That sounds like us!
If any of these resonate with you, we should talk.
We are not sure exactly where our spend is going or who we have on our books, and I am concerned we are repeating spend unnecessarily.
Our RFX activity is largely run through Excel, emails, and PDFs, and we struggle to keep up with demand with very little visibility into where we are making progress. We need a better way of working.
We should optimize the number of suppliers we have to reduce our admin and payment burden and increase our supplier engagement and quality.
We have a lot of learning leaders organising their own suppliers and duplicating effort; we need to introduce a process or system to request, sign off, and capture that activity.
Building Vendor Management Capability
General Services
There is a disconnect between strategy and delivery; we need someone to help us identify the gap and produce a plan.
We have a bid and need learning services and vendor management expertise.​
My leaders are currently at full capacity, and I need a trusted short-term resource to support this peak of activity.
Our People
We have a lot of standalone training courses for our advisors and leaders, but there is no clear journey linking them.
​
There is no clear employee journey from onboarding through to senior leader roles in our organisation.
We need a program of events that gives our leaders of the future and leaders of leaders the skills to conduct effective and collaborative coaching sessions and one-to-ones.
Our engagement survey tells us our people do not feel invested in, and they are not sure how what they do links to the organisational strategy and vision.
Training Delivery
We would like our leaders and subject matter experts to be better at delivering key messages from our Board and ELT in a consistent, engaged, and inclusive manner.
It is about time we developed our own regional and global training delivery capability, but I am not sure where to start or what is involved.
​
I'd really like us to understand our ROI as a delivery team.
​
How do I continue to develop my team and ensure they have a clear career path?
Open communication and engagement plans. Regular progress reporting and support throughout the transition.
Our Approach
Partnering to help identify a problem statement or opportunity and create a strategy.
Understand your strategy so we know that any action or new implementation is linked back to it.
Strategy
Discovery
Understanding the pain points by analyzing data, holding fact-finding sessions, and getting our sleeves rolled up.
What end do you have in mind?Collaboratively establish our ROI.
Development
We design interpersonal skills courses that stand alone or can be part of a program.
Processes and training materials for sustainable change.
Creation of career pathways.
Implement
Structured, clean, and well-planned execution.
Partnership with key stakeholders and a well-defined communication strategy.
Remote, in-person, or hybrid implementation.
Governance
Ensuring a lasting solution with quality assurance and auditing.
Establishing roles to embed the new way of working.KPI review and ROI testing.
Experiences
Building training delivery capability in Bangalore with a global banking brand. We helped design, source, assess, onboard, and contract a cadre of 12 facilitators for facilitation at each level of the bank's organization.​
Facilitators helped to increase quality of delivery and increase client and customer confidence while improving cost and margin.
Career pathways created for multiple functions within a division of a learning services provider; 320 people in scope. Working with leadership, HR, and employees, we mapped all 68 roles, competencies, skills, tenure, development plans, and buddies, all linked to other roles in the division.
Creating transparency for career potential, improving engagement levels, and giving employees a clear route through to other functions or through leadership levels.
Building workflows, touchpoints, hand-offs, and notifications for a global vendor management team of 16 people. Reviewing workflow (RFX and contracting activity) that was being managed through Excel spreadsheets, emails, and Word documents.​With IT and legal support, we introduced smarter workflows, audit measures, flag statuses, and smart reporting and tracking.
Contracting time reduced from 16 to 8 weeks.RFX activity from 10, 20, and 60 days to 5, 12, and 40 respectively. Supplier and client satisfaction also increased due to simplification, notifications, and visibility of status.​Revenue recognized quicker. Staff availability utilized elsewhere in the business.